Luxury Retail Training Lead | Senior Project Manager

Van Cleef & Arpels; Paris (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Career development

Job summary

Van Cleef & Arpels seeks a Retail Training professional to develop and deploy programs that elevate Sales Associates’ skills in boutique sales, omnichannel service, storytelling and service excellence. You will partner with Marketing, Client and regional teams to align with the Maison’s Retail strategy and drive measurable impact across markets.

You will join a Maison committed to employee career development, with immersive trainings on history, know-how and creations, and a collaborative,

Qualifications

• Significant experience in luxury retail, hospitality or premium services.
• Strong client-centric approach and service excellence.

Responsibilities

• Design end-to-end training programs for Sales Associates (boutique sales, omnichannel, storytelling, service excellence).
• Analyze needs with Marketing, Client, Retail Performance, Omnichannel, Clienteling and Regions/Markets.
• Co-create modules with regional Training Managers and facilitate Train-the-Trainer sessions.
• Monitor program performance using KPIs and LMS data to drive improvements.
• Assist in budget management and sourcing external providers when relevant.

Skills

Luxury retail experience

Client centric

Project management

English proficiency

Job description

Van Cleef & Arpels seeks a Retail Training professional to develop and deploy programs that elevate Sales Associates’ skills in boutique sales, omnichannel service, storytelling and service excellence. You will partner with Marketing, Client and regional teams to align with the Maison’s Retail strategy and drive measurable impact across markets.

You will join a Maison committed to employee career development, with immersive trainings on history, know-how and creations, and a collaborative,