Senior Manager, Client Development & Experience (Luxury)

Brobston Group; New York (NY); On-site; USD 135,000 - 145,000; Full time

Job summary

Van Cleef & Arpels in NYC seeks a Senior Manager, Client Development and Experience to lead the regional client strategy, roll out loyalty and CRM programs, and enhance boutique service levels. You will partner with corporate CRM teams and local staff to ensure seamless execution of initiatives.

The role emphasizes data-driven client development, coaching boutique teams, and delivering exceptional experiences across touchpoints in a luxury environment.

Qualifications

• Bachelor's degree required with proven success in luxury retail client strategies.
• Experience aligning with local teams to ensure Maison strategy consistency.
• Track record implementing CRM initiatives and measuring impact.
• Strong collaboration with corporate CRM teams to leverage databases.

Responsibilities

• Lead implementation of client strategy across the NYC region in collaboration with local and corporate teams.
• Roll out loyalty and CRM programs; define KPIs and monitor performance.
• Coach boutique sales teams in clienteling and outreach initiatives.
• Develop local client portfolio insights and growth action plans.
• Oversee VIP experiences, gifting campaigns, and client satisfaction metrics.

Skills

CRM strategy

Clienteling

Data analysis

Collaboration

Loyalty programs

Stakeholder alignment

Education

Bachelor's degree

Tools

CRM software

Job description

Van Cleef & Arpels in NYC seeks a Senior Manager, Client Development and Experience to lead the regional client strategy, roll out loyalty and CRM programs, and enhance boutique service levels. You will partner with corporate CRM teams and local staff to ensure seamless execution of initiatives.

The role emphasizes data-driven client development, coaching boutique teams, and delivering exceptional experiences across touchpoints in a luxury environment.