Luxury Retail Training Lead – Americas

Messika; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Messika is seeking a Training Manager to lead the Americas retail training and coaching agenda from its U.S. network, reporting to the President, The Americas, with a dotted line to Paris Global Head of Training.

You will design, deliver and optimize training programs, onboard new hires, elevate product storytelling and client engagement, and partner with HR, CRM and VM teams to uphold Messika’s luxury standards.

Qualifications

• 3+ years of experience in luxury retail, retail training or sales coaching.
• Experience in jewelry, watches or high-end fashion is a plus.
• Proven ability to design and deliver training programs and coach retail teams.
• Strong understanding of luxury retail standards, selling techniques and clienteling best practices.
• Excellent communication, presentation and analytical skills.

Responsibilities

• Develop and implement an annual training calendar aligned with global strategy and commercial priorities for Messika Americas.
• Design and deliver in-person and remote training sessions to strengthen product knowledge and selling techniques.
• Coordinate training schedules with Boutique Managers, retail teams and department store partners.
• Monitor attendance, participation and e-learning completion against timelines.
• Collect feedback, evaluate training effectiveness and identify continuous improvement opportunities.
• Prepare monthly qualitative and quantitative training reports for Americas Retail leadership and Paris Headquarters.

Skills

Luxury retail

Retail training

Sales coaching

CRM

Clienteling

Coaching

Communication

Tools

Microsoft Excel

PowerPoint

Job description

Messika is seeking a Training Manager to lead the Americas retail training and coaching agenda from its U.S. network, reporting to the President, The Americas, with a dotted line to Paris Global Head of Training.

You will design, deliver and optimize training programs, onboard new hires, elevate product storytelling and client engagement, and partner with HR, CRM and VM teams to uphold Messika’s luxury standards.