Luxury Retail Team Leader - Sales & Guest Experience

Tiffany & Co.; Austin (TX); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Tiffany & Co in Austin seeks a Team Manager to support the Store Director in leading sales, operations and security teams while delivering exceptional client experiences. You will mentor staff, coach performance and maintain the Tiffany standard of service on the shop floor and behind the scenes.

You will coach teams to meet or exceed commercial targets, deepen client relationships and model the Tiffany Touch moments at every customer touchpoint.

Qualifications

• Minimum 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsabilités

• Lead, coach, and support sales and/or operations to deliver exceptional client experiences and meet commercial targets.
• Cultivate a climate of service excellence and partner with the Store Director.
• Develop personnel through training, feedback and performance management to drive engagement and results.
• Act on client feedback and NPS to continuously improve service and hospitality.

Connaissances

Retail store management

Sales leadership

Client relationships

Flexible scheduling

Formation

College degree or equivalent

Outils

POS system

Microsoft Office

Description du poste

Tiffany & Co in Austin seeks a Team Manager to support the Store Director in leading sales, operations and security teams while delivering exceptional client experiences. You will mentor staff, coach performance and maintain the Tiffany standard of service on the shop floor and behind the scenes.

You will coach teams to meet or exceed commercial targets, deepen client relationships and model the Tiffany Touch moments at every customer touchpoint.