Luxury Retail Team Manager & Client Experience Leader

Tiffany & Co.; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. in Nashville seeks a Team Manager to lead the sales, operations and security team, stepping in for the Director when needed to ensure outstanding client experiences. You will mentor staff, drive commercial results, and model Tiffany Touch moments.

As a dynamic leader, you will cultivate relationships with clients, coach the team on product pillars, and optimize store operations to deliver consistent, exceptional service across all touchpoints.

Qualifications

• Minimum 3 years of retail or luxury retail store management or related customer experience.
• Proven track record in achieving commercial results.
• Able to work non-traditional hours including nights and weekends.
• Proficiency with MS Office and POS systems.

Responsibilities

• Coach and develop sales and operations teams to meet targets.
• Lead store operations and client experience excellence.
• Manage client relationships and drive loyalty initiatives.
• Ensure compliance with internal controls and procedures.

Skills

Team leadership

Retail sales

Customer service

Job description

Tiffany & Co. in Nashville seeks a Team Manager to lead the sales, operations and security team, stepping in for the Director when needed to ensure outstanding client experiences. You will mentor staff, drive commercial results, and model Tiffany Touch moments.

As a dynamic leader, you will cultivate relationships with clients, coach the team on product pillars, and optimize store operations to deliver consistent, exceptional service across all touchpoints.