Luxury Retail Team Leader: Mentor Advisors & VIP Clients

Loewe; San Jose (CA); Sur place; USD 39 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Employee discount

401k

Résumé du poste

Loewe is seeking a Team Leader for its Valley Fair store to mentor Client Advisors, drive sales, and ensure an elevated client experience for all guests. The Sales Supervisor will partner with the Store Manager to achieve key results.

Requirements: 5+ years in retail and 2+ years in a supervisory role, with excellent communication and organizational skills. You will lead by example on the floor, handle responsibilities as a keyholder, and support inventory and consignments.

Qualifications

• 5+ years in retail experience.
• 2+ years in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsabilités

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
• Confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Rodeo Drive, leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

Connaissances

Retail leadership

Team mentorship

Customer service

Communication

Organization

Schedule flexibility

Description du poste

Loewe is seeking a Team Leader for its Valley Fair store to mentor Client Advisors, drive sales, and ensure an elevated client experience for all guests. The Sales Supervisor will partner with the Store Manager to achieve key results.

Requirements: 5+ years in retail and 2+ years in a supervisory role, with excellent communication and organizational skills. You will lead by example on the floor, handle responsibilities as a keyholder, and support inventory and consignments.