Luxury Store Director - Lead Sales & Client Excellence

LVMH Group; Los Angeles (CA); On-site; USD 180,000 - 185,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Loewe is seeking a Store Director for the Rodeo Drive team in Los Angeles. The role drives business through sales leadership, policy implementation, training, and stock management, delivering an elevated customer experience aligned with brand principles.

Empowers associates to make decisions for exceptional service. The position requires luxury store management experience, strong leadership, and a focus on clienteling, training, and inventory control.

Qualifications

• 5+ years of store management experience in a luxury setting.
• College degree or equivalent experience.
• Foreign languages a plus.
• Ability to empower others and build effective teams.
• Strong oral and written communication skills.
• Ability to mediate issues to resolve concerns.
• Demonstrated service orientation and customer focus skills.

Responsibilities

• Develop, train, and empower associates toward achieving and exceeding sales objectives while applying retail excellence.
• Demonstrate leadership by coaching on the selling floor and mentoring sales team.
• Lead clienteling efforts for new client acquisition and retention.
• Meet category and consignment goals defined by management.
• Support the sales process and assist in customer issue resolution.
• Ensure the highest level of customer service and policy compliance.
• Maintain inventory accuracy and shrink control per company standards.

Skills

Store management

Customer service

Team leadership

Clienteling

P&L ownership

Visual merchandising

Education

College degree or equivalent experience

Job description

Loewe is seeking a Store Director for the Rodeo Drive team in Los Angeles. The role drives business through sales leadership, policy implementation, training, and stock management, delivering an elevated customer experience aligned with brand principles.

Empowers associates to make decisions for exceptional service. The position requires luxury store management experience, strong leadership, and a focus on clienteling, training, and inventory control.