Luxury Retail Team Lead — Client Experience Mentor

LVMH; San Jose (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Employee benefits package

Discounts on LOEWE products

Job summary

LOEWE is seeking a Team Leader for its Valley Fair, San Jose store to mentor Client Advisors and grow a personal client business while delivering an elevated guest experience.

The Sales Supervisor partners with the Store Manager to meet quantitative and qualitative goals, lead by example on the sales floor, and manage keyholder duties, while ensuring LOEWE standards and exceptional customer service across shifts.

Qualifications

• 5+ years’ experience in retail environment.
• 2+ years’ experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Responsibilities

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
• Confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Rodeo Drive, leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

Skills

Retail leadership

Supervisor experience

Customer service

Verbal & written communication

Organizational skills

Flexible schedule

Job description

LOEWE is seeking a Team Leader for its Valley Fair, San Jose store to mentor Client Advisors and grow a personal client business while delivering an elevated guest experience.

The Sales Supervisor partners with the Store Manager to meet quantitative and qualitative goals, lead by example on the sales floor, and manage keyholder duties, while ensuring LOEWE standards and exceptional customer service across shifts.