Luxury Retail Team Lead & Guest Experience Coach

LVMH Group; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

The Tiffany & Co. Team Manager in St. Louis, MO, will support the Director in leading the sales, operations and security teams to meet targets and elevate the Tiffany store experience.

The role oversees the store when the Director is absent and requires a dynamic leader who mentors staff, builds client relationships, and delivers Tiffany Touch moments on every visit. Internal candidates must demonstrate proven sales leadership, team development, and a commitment to exceptional client service

Qualifications

• Minimum of 3 years in retail or luxury store management.
• Proven track record in sales generation and achieving targets.
• Flexibility to work non-traditional hours, including weekends and holidays.
• Ability to develop new opportunities and maintain client relationships.
• Proficiency with Microsoft Office and POS systems.
• Authorization to work in the United States.

Responsibilities

• Deepen client relationships to achieve sales targets and KPIs.
• Motivate the team to consistently meet store sales targets.
• Drive client development activities among team members.
• Lead on the sales floor and manage client relationships personally.
• Drive business through key product pillars and KPIs.
• Provide management presence on the sales floor and coach staff.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve service.

Skills

Store management

Leadership

Client development

Sales leadership

Operations

MS Office

POS system

Client relationships

Education

Bachelor's degree

GIA certification or coursework

Tools

POS system

MS Excel

MS Word

Outlook

Job description

The Tiffany & Co. Team Manager in St. Louis, MO, will support the Director in leading the sales, operations and security teams to meet targets and elevate the Tiffany store experience.

The role oversees the store when the Director is absent and requires a dynamic leader who mentors staff, builds client relationships, and delivers Tiffany Touch moments on every visit. Internal candidates must demonstrate proven sales leadership, team development, and a commitment to exceptional client service