Luxury Retail Team Lead & Client Experience

Tiffany & Co; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Tiffany & Co. in St. Louis, MO seeks a Team Manager to support the Director in leading sales, operations and security teams while delivering unmatched client experiences.

The ideal candidate will mentor colleagues, develop talent, and act as a Guest Experience Manager on the shop floor, ensuring every client interaction reflects the Tiffany Touch and elevates brand loyalty. This role requires a proven sales record, strong coaching skills, and a passion for luxury service that creates memorable

Qualifications

• 3+ years in retail or luxury store management or guest-focused customer service.
• Proven ability to drive sales performance and meet targets.
• Ability to work non-traditional hours including evenings, weekends, and holidays.
• Demonstrated skill in building and maintaining client relationships and brand presence.
• Proficiency with MS Office and POS systems.

Responsibilities

• Support the Director in leading sales, operations and security teams to meet sales targets and elevate the store experience.
• Oversee store operations in the Director's absence, acting as a mentor and coach.
• Lead client development activities to cultivate new and existing clients.
• Provide on-floor leadership, coaching, and ensure Tiffany client service standards.
• Drive business through product pillars and KPIs and ensure compliance with procedures.

Skills

Retail store management

Sales generation

Flexible hours

Client relationship management

MS Office

Versatility

Work authorization USA

Education

College/university degree

Graduate gemologist / GIA coursework (preferred)

Job description

Tiffany & Co. in St. Louis, MO seeks a Team Manager to support the Director in leading sales, operations and security teams while delivering unmatched client experiences.

The ideal candidate will mentor colleagues, develop talent, and act as a Guest Experience Manager on the shop floor, ensuring every client interaction reflects the Tiffany Touch and elevates brand loyalty. This role requires a proven sales record, strong coaching skills, and a passion for luxury service that creates memorable