Luxury Retail Team Lead — Customer Experience Champion

Tapestry, Inc.; Kansas City (KS); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Full Time Supervisor in Kansas City, KS to lead a high-energy, customer-first sales floor. You will coach a team, drive personal and store performance, and manage daily operations to ensure brand standards are met both in-store and online.

The role emphasizes clienteling, omni-channel initiatives, and a strong focus on service excellence, with the aim of growing loyalty and maximizing profitability. Must be able to lift up to 50 lbs and work flexible hours.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and data capture to grow loyalty.

Skills

Retail management

Customer service

Communication skills

Multi-tasking

Tools

Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Full Time Supervisor in Kansas City, KS to lead a high-energy, customer-first sales floor. You will coach a team, drive personal and store performance, and manage daily operations to ensure brand standards are met both in-store and online.

The role emphasizes clienteling, omni-channel initiatives, and a strong focus on service excellence, with the aim of growing loyalty and maximizing profitability. Must be able to lift up to 50 lbs and work flexible hours.