Luxury Retail Team Lead

TUMI; Towson (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical & Dental

Vision

Life Insurance

401(k) match

Commuter benefits

Sales bonus

Job summary

TUMI is seeking a Retail Associate Manager to enhance the client experience, drive sales, and maintain strong client relationships within our Luxury Retail team in Towson. The role emphasizes service, initiative, and leadership in a dynamic environment.

Ideal candidates have proven luxury retail experience, strong sales and communication skills, and the flexibility to work nights and weekends. Growth opportunities and comprehensive benefits accompany the position.

Qualifications

• Understand the TUMI brand and have passion for luxury lifestyle and client service.
• Value collaboration and openness to feedback.
• The retail team stands, moves around the store, lifts and uses a ladder.
• Strong sales and client experience, ideally in luxury retail.
• Proven success in meeting sales goals and KPIs.
• Flexible availability for nights, weekends, mornings and holidays.
• Demonstrates integrity and leads by example.
• Strong time management skills.

Responsibilities

• Meet and exceed personal sales goals and KPI metrics.
• Show initiative, plan, prioritize, and support change.
• Develop others through roleplay, coaching and quarterly goals.
• Provide coaching and feedback; use tools to foster a 360-degree culture.
• Communicate effectively; adapt to teams and leadership.
• Ensure payroll accuracy and maintain training records.
• Uphold visual merchandising standards and client experience.
• Collaborate with the team to drive store performance.

Skills

Sales experience

Client experience

Time management

Leadership

Communication

Teamwork

Flexibility

Job description

TUMI is seeking a Retail Associate Manager to enhance the client experience, drive sales, and maintain strong client relationships within our Luxury Retail team in Towson. The role emphasizes service, initiative, and leadership in a dynamic environment.

Ideal candidates have proven luxury retail experience, strong sales and communication skills, and the flexibility to work nights and weekends. Growth opportunities and comprehensive benefits accompany the position.