Luxury Retail Team Lead

TUMI; Barstow (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

This position may be eligible to join

Job summary

TUMI in Barstow, CA is seeking an Associate Manager to elevate client experiences and drive sales in our luxury retail environment. You will lead by example, develop teammates, and maintain visual standards while delivering world-class service.

The role requires strong sales history, initiative, and flexibility to work nights, weekends, and holidays. You’ll collaborate across teams to meet KPIs, train staff, and uphold policies, ensuring a consistent, premium client experience that reflects the

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360‑degree coaching culture. Openness to feedback from supervisors, peers and team.
• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Skills

Sales oriented

Client service

Leadership

Coaching & Training

Communication skills

Visual merchandising

Time management

Adaptability

Job description

TUMI in Barstow, CA is seeking an Associate Manager to elevate client experiences and drive sales in our luxury retail environment. You will lead by example, develop teammates, and maintain visual standards while delivering world-class service.

The role requires strong sales history, initiative, and flexibility to work nights, weekends, and holidays. You’ll collaborate across teams to meet KPIs, train staff, and uphold policies, ensuring a consistent, premium client experience that reflects the