Luxury Retail Supervisor: Lead Team & Clienteling

kate spade new york; Glendale (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership and drive a high-energy, customer-first sales floor. You will lead by example, coach the team, and elevate service, selling behaviors, and operational excellence.

You will manage KPIs, build VIP relationships, and develop staff while overseeing opening/closing, cash handling, and inventory. Embrace omni-channel initiatives and live-stream selling to grow loyalty and outcomes.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail).
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends; comfort with omni-channel/virtual selling tools.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences; drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement.
• Lead customer data capture to grow loyalty and repeat purchases.
• Schedule: ability to work flexible hours including nights, weekends and peak seasons.

Skills

Customer service leadership

Retail luxury experience

MS Office

Omni-channel selling

Clienteling systems

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to support store leadership and drive a high-energy, customer-first sales floor. You will lead by example, coach the team, and elevate service, selling behaviors, and operational excellence.

You will manage KPIs, build VIP relationships, and develop staff while overseeing opening/closing, cash handling, and inventory. Embrace omni-channel initiatives and live-stream selling to grow loyalty and outcomes.