Luxury Retail Supervisor & Brand Ambassador

FashionUnited; Conway (NH); On-site; USD 45,846,528 - 71,001,504; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

kate spade new york is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive store productivity through team building, coaching, goal setting, client development, and adherence to brand standards.

The role emphasizes leading by example on service, selling behaviors, and achieving operational excellence across opening/closing, cash handling, and inventory control.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Courage

Creativity

Customer Focus

Dealing with Ambiguity

Drive for Results

Interpersonal Savvy

Learning on the Fly

Tools

Microsoft Excel

Job description

kate spade new york is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive store productivity through team building, coaching, goal setting, client development, and adherence to brand standards.

The role emphasizes leading by example on service, selling behaviors, and achieving operational excellence across opening/closing, cash handling, and inventory control.