Luxury Retail Supervisor - Lead & Elevate Service

kate spade new york; Kansas City (KS); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to create a customer-first, high-energy sales environment. You will lead floor supervision, coach the team, and uphold brand standards to drive sales and profitability.

You will recruit, onboard, and develop staff while modeling exceptional service and inclusive leadership. The role includes opening/closing duties, POS and inventory management, and driving omni-channel initiatives to grow loyalty.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Leadership

Sales coaching

Communication

Excel/Office suite

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to create a customer-first, high-energy sales environment. You will lead floor supervision, coach the team, and uphold brand standards to drive sales and profitability.

You will recruit, onboard, and develop staff while modeling exceptional service and inclusive leadership. The role includes opening/closing duties, POS and inventory management, and driving omni-channel initiatives to grow loyalty.