Luxury Retail Supervisor - Lead & Elevate Service

kate spade new york; Houston (TX); Presencial; USD 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Descripción de la vacante

Kate Spade New York in Houston is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity, coach the team, and ensure adherence to brand standards while building relationships with clients and managing daily operations.

The role emphasizes KPI achievement, clienteling, and omni-channel initiatives, with a focus on delivering exceptional service and flawless store execution. Flexibility to work evenings and weekends is required.

Formación

• 2+ years of experience in a retail service environment in a management or floor leadership role
• Strong written and verbal communication skills
• Ability to communicate effectively with customers and staff on the sales floor
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Social media literacy and omni-channel/virtual selling tools experience

Responsabilidades

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; drive VIP retention
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility
• Drive omni-channel and virtual selling initiatives, including live-stream shopping, and promote brand-safe social media engagement

Conocimientos

Retail leadership

Customer service

Communication

Multi-tasking

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descripción del empleo

Kate Spade New York in Houston is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity, coach the team, and ensure adherence to brand standards while building relationships with clients and managing daily operations.

The role emphasizes KPI achievement, clienteling, and omni-channel initiatives, with a focus on delivering exceptional service and flawless store execution. Flexibility to work evenings and weekends is required.