Luxury Retail Supervisor: Lead, Drive KPIs & Omni-Channel

Tapestry; Milpitas (CA); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Milpitas, CA is seeking a Supervisor to lead a high-energy sales floor and support store leadership with coaching, KPI-driven performance, and exceptional service in a luxury retail environment.

You will drive omni-channel selling, clienteling, and team development, overseeing opening/closing, cash handling, and inventory while maintaining brand standards and a diverse, inclusive culture.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong written and verbal communication skills; detail-oriented and able to multi-task.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and brand service standards; ensure exceptional in-store and after-sales experiences; drive VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Manage inventory processes (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping, and promote social media engagement.

Skills

Leadership

Retail management

Excel

Office suite

Social media

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York in Milpitas, CA is seeking a Supervisor to lead a high-energy sales floor and support store leadership with coaching, KPI-driven performance, and exceptional service in a luxury retail environment.

You will drive omni-channel selling, clienteling, and team development, overseeing opening/closing, cash handling, and inventory while maintaining brand standards and a diverse, inclusive culture.