Luxury Retail Supervisor - Lead Brand & Client Experience

tapestry; Farmington (AR); On-site; USD 45,847,000 - 71,002,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Commuter benefits

Job summary

kate spade new york is seeking a Store Supervisor to lead a high-energy sales floor, drive sales, and coach a premium retail team. You will manage daily operations, client development, and KPI attainment in a dynamic, luxury retail environment.

The role emphasizes guest experience, team development, and omnichannel initiatives, including live-stream selling. Flexibility for schedule and a strong brand ambassador presence are essential.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication; detail-oriented and proactive.

Responsibilities

• Drive sales performance and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and service standards; drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; advocate for the team.
• Foster an inclusive, equitable, and diverse culture for the team.
• Open/close procedures: cash handling, bank deposits, register operations, and security.
• Process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and live-stream selling initiatives; promote brand-safe social media engagement.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Leadership

Customer service

Communication

Office software

Social media

Multi-tasking

English

Tools

POS systems

Stock management

Job description

kate spade new york is seeking a Store Supervisor to lead a high-energy sales floor, drive sales, and coach a premium retail team. You will manage daily operations, client development, and KPI attainment in a dynamic, luxury retail environment.

The role emphasizes guest experience, team development, and omnichannel initiatives, including live-stream selling. Flexibility for schedule and a strong brand ambassador presence are essential.