Luxury Retail Supervisor – Flexible Schedule & Growth

Tapestry, Inc.; Lake Buena Vista (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

Kate Spade New York, part of the Tapestry portfolio, seeks a Supervisor for its Lake Buena Vista, FL store. The role drives store productivity, coaches a sales team, and ensures excellence in customer service, inventory control, and operational procedures on the sales floor.

You will lead by example, develop staff, and promote an inclusive culture, while managing daily tasks and programs across omni-channel initiatives and data-driven selling.

Qualifications

• Strong written and verbal communication; detail-oriented and able to multitask.
• 2+ years in retail service with a management or floor leadership role.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales while leading the team to meet sales and KPI targets; analyze metrics and improve results.
• Build client relationships through proactive outreach and high service standards; drive VIP retention.
• Coach team on goals and performance; support recruitment and onboarding.
• Open/close procedures: cash handling, bank deposits, register operations, security.
• Lead omni-channel and virtual selling initiatives, promote social media engagement, capture customer data.

Skills

Retail leadership

Customer service

Communication

Social media literacy

Microsoft Office

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York, part of the Tapestry portfolio, seeks a Supervisor for its Lake Buena Vista, FL store. The role drives store productivity, coaches a sales team, and ensures excellence in customer service, inventory control, and operational procedures on the sales floor.

You will lead by example, develop staff, and promote an inclusive culture, while managing daily tasks and programs across omni-channel initiatives and data-driven selling.