Luxury Retail Supervisor — Elevate Customer Experience

tapestry; Potomac Mills (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership in a high-energy, customer-first environment. You will coach the team, drive sales, and oversee operations on the floor and in stockroom while upholding brand standards.

You will lead by example, develop client relationships, and participate in recruiting, onboarding, and ongoing training. The role requires at least 2 years in luxury retail management and strong communication skills.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills and ability to multi-task.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and brand service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to leadership on performance and development needs.

Skills

Customer service

Team leadership

Communication

Microsoft Excel

Omni-channel tools

Tools

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to support store leadership in a high-energy, customer-first environment. You will coach the team, drive sales, and oversee operations on the floor and in stockroom while upholding brand standards.

You will lead by example, develop client relationships, and participate in recruiting, onboarding, and ongoing training. The role requires at least 2 years in luxury retail management and strong communication skills.