Luxury Retail Store Operations Leader

Burberry; Short Hills (NJ); On-site; USD 4,339,000 - 4,477,000; Full time

Job summary

Burberry is seeking a Store Manager to lead and inspire the team in Short Hills, NJ. The role centers on delivering an exceptional customer experience, elevating brand loyalty, and driving operational excellence in a luxury retail environment.

Responsibilities include living the Burberry values on the shop floor, coaching staff, maintaining luxury visuals, and leveraging digital assets to enhance shopper journeys. Strong leadership and local market acumen are essential.

Qualifications

• Retail management experience appropriate to the store size and complexity.
• Strong customer service and relationship-building skills.
• Ability to lead, coach and develop a high-performing team.
• Digital awareness and comfort with social media and e-commerce.

Responsibilities

• Lead the store team to deliver exceptional brand experiences.
• Be on the shop floor and act as a brand ambassador.
• Coach and provide feedback to deliver outstanding customer service.
• Maintain luxury Visual Merchandising standards and store presentation.

Skills

Retail Management

Customer Service

Leadership

Brand Ambassadorship

Job description

Burberry is seeking a Store Manager to lead and inspire the team in Short Hills, NJ. The role centers on delivering an exceptional customer experience, elevating brand loyalty, and driving operational excellence in a luxury retail environment.

Responsibilities include living the Burberry values on the shop floor, coaching staff, maintaining luxury visuals, and leveraging digital assets to enhance shopper journeys. Strong leadership and local market acumen are essential.