Luxury Retail Store Manager—Lead, Coach & Drive Sales

kate spade new york; Hanover (MD); Presencial; USD 70.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Descripción de la vacante

Coach is seeking a Store Manager to lead the store team in delivering premier client experiences and results-driven performance. You will coach associates, manage operations, and uphold brand standards while maintaining an inclusive, fast-paced environment that reflects Coach’s heritage.

You will drive sales, oversee inventory and payroll, and recruit top talent who embody the Coach brand. This role demands flexibility, strong communication, and a passion for exceptional service across all

Formación

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.

Responsabilidades

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Conocimientos

Leadership experience

Strong communication

Customer focus

Herramientas

Microsoft Office

Retail systems

Descripción del empleo

Coach is seeking a Store Manager to lead the store team in delivering premier client experiences and results-driven performance. You will coach associates, manage operations, and uphold brand standards while maintaining an inclusive, fast-paced environment that reflects Coach’s heritage.

You will drive sales, oversee inventory and payroll, and recruit top talent who embody the Coach brand. This role demands flexibility, strong communication, and a passion for exceptional service across all