Assistant Store Manager — Luxury Retail Leader

Tapestry, Inc.; Georgia; On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager who will partner with the Store Manager to drive sales performance, operational excellence, and team development on the floor. You will lead by example, deliver exceptional customer experiences, uphold Coach’s service standards, and adapt across roles to implement impactful strategies.

This is a chance to grow with an expressive luxury brand and contribute to a dynamic, inclusive store team across responsibilities from clienteling to omni-channel

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; omni-channel clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

Retail systems

Clienteling

Tools

Microsoft Office

Retail systems

Clienteling

Job description

Coach is seeking an Assistant Store Manager who will partner with the Store Manager to drive sales performance, operational excellence, and team development on the floor. You will lead by example, deliver exceptional customer experiences, uphold Coach’s service standards, and adapt across roles to implement impactful strategies.

This is a chance to grow with an expressive luxury brand and contribute to a dynamic, inclusive store team across responsibilities from clienteling to omni-channel