Luxury Retail Store Leader - Drive Sales & Service

Tapestry, Inc.; Pleasant Prairie (WI); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Résumé du poste

Coach is a global fashion house renowned for its inclusive, high-energy in-store experience and commitment to quality. We’re seeking a proactive leader to support store operations, sales strategy, and talent development in a fast-paced environment.

Join us to drive exceptional service, mentor teammates, and collaborate with district and corporate teams on market initiatives and omni-channel efforts. Strong English, retail knowledge, and brand alignment are essential.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment; strong English language proficiency.

Responsabilités

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Connaissances

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel

Outils

Microsoft Office

Retail systems

Description du poste

Coach is a global fashion house renowned for its inclusive, high-energy in-store experience and commitment to quality. We’re seeking a proactive leader to support store operations, sales strategy, and talent development in a fast-paced environment.

Join us to drive exceptional service, mentor teammates, and collaborate with district and corporate teams on market initiatives and omni-channel efforts. Strong English, retail knowledge, and brand alignment are essential.