Store Leader — Luxury Retail & Clienteling Expert

Tapestry (Coach/Kate Spade); Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail setting. You will drive sales, profitability and seamless service across all channels, while upholding the Coach heritage and brand standards.

You will coach and develop a diverse staff, recruit top talent, manage operations including inventory and payroll, and ensure exceptional clienteling and visual presentation. The role demands flexibility in schedule and a passion for delivering memorable customer

Qualifications

• 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.

Responsibilities

• Lead store to drive sales, profitability and productivity across all channels.
• Execute strategic business plans while staying responsive to local market trends.
• Champion a service-first culture with personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency and professionalism.
• Inspire, coach and develop a diverse, high-performing team.
• Set goals, provide feedback and celebrate achievements.
• Recruit, onboard and retain talent reflecting Coach values.
• Oversee daily operations including inventory, payroll and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards.
• Optimize staffing and scheduling to meet business demands.
• Foster an inclusive environment where team members feel valued.
• Communicate with team, peers and partners to align on goals.
• Serve as a brand ambassador in-store and in the community.

Skills

Leadership

Store management

Customer service

Communication

Microsoft Office

Retail systems

English proficiency

Tools

Retail systems

Job description

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail setting. You will drive sales, profitability and seamless service across all channels, while upholding the Coach heritage and brand standards.

You will coach and develop a diverse staff, recruit top talent, manage operations including inventory and payroll, and ensure exceptional clienteling and visual presentation. The role demands flexibility in schedule and a passion for delivering memorable customer