Luxury Store Manager: Lead Team, Elevate Service

Tapestry, Inc.; California (MO); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment. You will drive sales and profitability while delivering unforgettable customer experiences that mirror the Coach brand.

Lead by example, coach staff, and ensure strong store operations, inventory control, and compelling visual presentation. The role requires 1–6 years of leadership experience in retail, a passion for people development, and a focus on operational excellence.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• Passion for leading people and building strong, motivated teams.
• Deliver best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.

Responsibilities

• Drive sales, profitability, and productivity across channels.
• Execute strategic business plans while adapting to local market trends.
• Deliver exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy and urgency; maintain professionalism.
• Coach, develop, and retain a diverse, high-performing team.
• Set clear goals, provide feedback, and celebrate achievements.
• Recruit, onboard, and retain top talent reflecting the Coach brand values.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment across the store team.
• Communicate effectively with team, peers, and partners to align on goals.
• Serve as a brand ambassador in-store and within the community.

Skills

Leadership experience

Customer service

Communication

Team development

Retail operations

Inventory management

Tools

Microsoft Office

Retail systems

Labor management

Inventory systems

Sales reporting

Job description

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment. You will drive sales and profitability while delivering unforgettable customer experiences that mirror the Coach brand.

Lead by example, coach staff, and ensure strong store operations, inventory control, and compelling visual presentation. The role requires 1–6 years of leadership experience in retail, a passion for people development, and a focus on operational excellence.