Luxury Store Manager: Lead Teams, Elevate Service

Tapestry, Inc.; Grand River (IA); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager to be the heartbeat of the store, leading with purpose, driving performance, and delivering unforgettable customer experiences that reflect the Coach brand. You set an inclusive, collaborative tone and empower your team to exceed expectations in a fast-paced luxury retail environment.

You will coach and develop a diverse team, recruit top talent, manage daily operations, inventory, and scheduling, and ensure visual presentation meets brand standards.

Qualifications

• 1–6 years of leadership experience in retail or service industries.
• Luxury or fashion experience is a plus.
• Strong English language proficiency.
• Proficiency in Microsoft Office; familiarity with retail systems.

Responsibilities

• Lead your store to drive sales, profitability, and productivity across channels.
• Execute strategic business plans while adapting to local market trends.
• Champion a service-first culture with personalized clienteling and service excellence.
• Resolve customer concerns with empathy and professionalism.
• Inspire, coach, and develop a diverse, high-performing team.
• Recruit, onboard, and retain top talent reflecting the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards.
• Optimize staffing and scheduling to meet business demands.

Skills

Leadership

Customer focus

Coaching

Merchandising

Scheduling

Inventory management

Tools

Labor management systems

Inventory software

Sales reporting tools

Job description

Coach is seeking a Store Manager to be the heartbeat of the store, leading with purpose, driving performance, and delivering unforgettable customer experiences that reflect the Coach brand. You set an inclusive, collaborative tone and empower your team to exceed expectations in a fast-paced luxury retail environment.

You will coach and develop a diverse team, recruit top talent, manage daily operations, inventory, and scheduling, and ensure visual presentation meets brand standards.