Luxury Retail Store Lead & Sales Strategist

Groupe APP - APP Group; Short Hills (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Mackage is seeking an Assistant Manager to lead store operations, uphold brand integrity, and drive performance. You will oversee service, standards, training and people performance to deliver a premium shopping experience.

Reporting to the Store Manager, you will manage sales targets, staff recruitment, scheduling and inventory, while maintaining CRM-driven client engagement and a high-performance team culture.

Qualifications

• 5+ years in fashion luxury retail; 2+ years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

Responsibilities

• Maximize store sales and KPIs to meet targets.
• Motivate and inspire teams to high performance and customer service.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain customer focus.
• Ensure proactive client engagement leveraging CRM and growing clientele database.
• Recruit, hire and develop top tier candidates representing the brand.
• Manage reports, payroll, scheduling and inventory tasks.
• Ensure store policies are communicated and followed.
• Maintain front and back-of-house store standards.

Skills

Customer service

Leadership

Communication

Multilingual

Microsoft Office

Tools

POS systems

Microsoft Office Suite

Job description

Mackage is seeking an Assistant Manager to lead store operations, uphold brand integrity, and drive performance. You will oversee service, standards, training and people performance to deliver a premium shopping experience.

Reporting to the Store Manager, you will manage sales targets, staff recruitment, scheduling and inventory, while maintaining CRM-driven client engagement and a high-performance team culture.