Luxury Outerwear Sales Associate

APP Group (MACKAGE and SOIA&KYO); Short Hills (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Mackage is seeking a Sales Associate to deliver exceptional customer service and drive store sales in a dynamic luxury retail environment. You will promote brand values, stay current with fashion trends, and support daily store operations to maintain a premium client experience.

Ideal candidates have 1–2 years in retail, with a customer-first attitude, strong communication, and comfort with CRM tools. Multilingual abilities and previous visual merchandising experience are a plus, enhancing

Qualifications

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

Skills

Customer service

Sales

Communication

Multilingual

Job description

Mackage is seeking a Sales Associate to deliver exceptional customer service and drive store sales in a dynamic luxury retail environment. You will promote brand values, stay current with fashion trends, and support daily store operations to maintain a premium client experience.

Ideal candidates have 1–2 years in retail, with a customer-first attitude, strong communication, and comfort with CRM tools. Multilingual abilities and previous visual merchandising experience are a plus, enhancing