Store Manager - Desert Hills Premium Outlets

MACKAGE; Cabazon (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

MACKAGE, a global luxury outerwear brand, seeks a Store Manager in Cabazon, CA. You will be the face of the brand, driving store performance, delivering exceptional customer experiences, and upholding the company image. You will lead a team, set goals, train staff, manage schedules, and ensure loss prevention while maintaining store standards.

Multilingual abilities and strong communication are valued. Join a brand committed to equity and partnerships with HQ; thrive in a fast-paced environment

Qualifikationen

• Five+ years in fashion luxury retail, with at least 3 years as store manager.
• Strong leadership and business acumen.
• Excellent written and verbal communication; multilingual a plus.
• Team-centric attitude and proactive mindset.
• Exemplary selling, training and customer service skills.
• Able to multi-task and prioritize workload.
• Knowledge of Microsoft Office and POS systems is preferred.

Aufgaben

• Sales and customer service: maximize sales, monitor floor, engage clients, grow client database, motivate team.
• Leadership: recruit, hire, develop top candidates, manage reports, payroll, scheduling, policy compliance, adapt to opportunities.
• Operations: training on product knowledge, maintain store standards front and back of house, handle inquiries/returns, manage inventory and loss prevention.

Kenntnisse

Leadership

Customer service

Communication

Multilingual

Training

Sales

Team management

Organization

Tools

Microsoft Office Suite

POS systems

Jobbeschreibung

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Store Manager

As Store Manager, you are an integral part of our brands’ image and store performance.

What you’ll do:

Sales and customer service

• Maximize the store sales and KPIs to achieve store sales targets.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Inspire and motivate the team to high performance and exceptional customer service.

Leadership

• Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.
• Partner and collaborate with management and HQ partners effectively.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
• Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.

Operations

• Provide proper training and development on product knowledge and selling ceremony.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.
• Oversee the daily operations while managing inventory levels and loss prevention best practices.

What you’ll need:

• Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
• Strong leadership, result-oriented and solid business acumen.
• Excellent written and verbal communication skills. Multilingual is a plus.
• Must have a team centric attitude and proactive mindset.
• Exemplary selling, training and customer service skills.
• Ability to multi-task, organize, and prioritize workload.
• Knowledge of Microsoft Office Suite and POS operating systems.2