Assistant Store Manager - Short Hills Mall

APP Group (MACKAGE and SOIA&KYO); Short Hills (NJ); Vor Ort; USD 60.000 - 95.000; Vollzeit

Zusammenfassung

Mackage in Short Hills, NJ is seeking an Assistant Manager to lead the store team, uphold brand integrity, and drive service excellence. Reporting to the Store Manager, you will oversee daily operations, sales performance, training, and people management.

The ideal candidate has a minimum of five years in luxury fashion retail with at least two years in a supervisory role, strong leadership and communication skills, and a client-focused mindset.

Qualifikationen

• Minimum of five years in fashion luxury retail with at least two years in a management position.
• Exemplary selling and customer service skills.

Aufgaben

• Maximize store sales and KPIs to hit targets.
• Motivate teams to high performance and exceptional service.
• Communicate with management and HQ partners.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer-focused environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Recruit and develop top candidates representing Mackage as brand ambassadors.
• Manage reports, payroll, scheduling and inventory tasks.
• Model and enforce store policies and standards.
• Maintain front and back of house organization and cleanliness.
• Handle customer inquiries, concerns and returns effectively.

Kenntnisse

Customer service

Leadership

Communication

Business acumen

Multilingual

POS systems

Tools

Microsoft Office

POS systems

Jobbeschreibung

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you