Luxury Outerwear Sales Associate & Brand Ambassador

APP Group (MACKAGE and SOIA&KYO); New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Mackage in New York, NY is hiring a Sales Associate to deliver exceptional customer service, drive sales and support day-to-day operations in a luxury retail environment. You will welcome clients, advise on product selection, process transactions and maintain store standards.

You will actively participate in CRM activities, build a loyal client database, stay current with fashion trends, coordinate merchandising and assist with receiving, labeling and inventory tasks to ensure a flawless

Qualifications

• 1–2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the client database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

Skills

Customer service

Sales

Communication skills

Multilingual

POS experience

Tools

POS systems

Microsoft Office

Job description

Mackage in New York, NY is hiring a Sales Associate to deliver exceptional customer service, drive sales and support day-to-day operations in a luxury retail environment. You will welcome clients, advise on product selection, process transactions and maintain store standards.

You will actively participate in CRM activities, build a loyal client database, stay current with fashion trends, coordinate merchandising and assist with receiving, labeling and inventory tasks to ensure a flawless