Luxury Retail Store Lead & Brand Ambassador

APP Group (MACKAGE and SOIA&KYO); Short Hills (NJ); On-site; USD 60,000 - 95,000; Full time

Job summary

Mackage in Short Hills, NJ is seeking an Assistant Manager to lead the store team, uphold brand integrity, and drive service excellence. Reporting to the Store Manager, you will oversee daily operations, sales performance, training, and people management.

The ideal candidate has a minimum of five years in luxury fashion retail with at least two years in a supervisory role, strong leadership and communication skills, and a client-focused mindset.

Qualifications

• Minimum of five years in fashion luxury retail with at least two years in a management position.
• Exemplary selling and customer service skills.

Responsibilities

• Maximize store sales and KPIs to hit targets.
• Motivate teams to high performance and exceptional service.
• Communicate with management and HQ partners.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer-focused environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Recruit and develop top candidates representing Mackage as brand ambassadors.
• Manage reports, payroll, scheduling and inventory tasks.
• Model and enforce store policies and standards.
• Maintain front and back of house organization and cleanliness.
• Handle customer inquiries, concerns and returns effectively.

Skills

Customer service

Leadership

Communication

Business acumen

Multilingual

POS systems

Tools

Microsoft Office

POS systems

Job description

Mackage in Short Hills, NJ is seeking an Assistant Manager to lead the store team, uphold brand integrity, and drive service excellence. Reporting to the Store Manager, you will oversee daily operations, sales performance, training, and people management.

The ideal candidate has a minimum of five years in luxury fashion retail with at least two years in a supervisory role, strong leadership and communication skills, and a client-focused mindset.