Luxury Retail Sales Associate

Groupe APP - APP Group; Boston (MA); On-site; USD 19,000 - 30,000; Full time

Job summary

Mackage in Boston is seeking a Sales Associate to deliver exceptional customer service and drive store performance. You will be the brand ambassador, leveraging product knowledge to create a premium shopping experience.

With 1–2 years in retail, luxury exposure is a plus; multilingual abilities are valued. You will support daily store operations, assist partners, and help build a loyal client base through CRM and personalized service.

Qualifications

• 1–2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills.
• Problem-solving skills related to basic customer service.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.).
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

Skills

Customer service

Sales

Communication

CRM

Tools

POS system

Inventory management

Job description

Mackage in Boston is seeking a Sales Associate to deliver exceptional customer service and drive store performance. You will be the brand ambassador, leveraging product knowledge to create a premium shopping experience.

With 1–2 years in retail, luxury exposure is a plus; multilingual abilities are valued. You will support daily store operations, assist partners, and help build a loyal client base through CRM and personalized service.