Luxury Retail Sales Support Specialist | Flexible Schedule

Tapestry (Coach/Kate Spade); San Marcos (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is a global fashion house dedicated to timeless style and customer service. The Sales Support Associate helps ensure store success by delivering warm, efficient service at the cash wrap and keeping the sales floor inviting and well-organized.

Role involves welcoming clients, acting as brand ambassador, operating POS, processing shipments, managing stock, and supporting visual merchandising. Flexible schedule required, including nights and weekends.

Qualifications

• 1+ year retail experience (cashier/stock/sales)
• Knowledge of fashion trends and market competition
• Knowledge of cash register systems and basic computer skills (iPad/laptop, POS, Internet)
• Walkie talkie know-how and reading price sheets

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish floor, and update visual merchandising.
• Support sales floor activities, respond to customer requests, and collaborate with team.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends

Cash register systems

Walkie talkie

Attention to detail

Multitasking

Customer service

English proficiency

Tools

iPad/Laptop

Mobile POS

Internet

Job description

Coach is a global fashion house dedicated to timeless style and customer service. The Sales Support Associate helps ensure store success by delivering warm, efficient service at the cash wrap and keeping the sales floor inviting and well-organized.

Role involves welcoming clients, acting as brand ambassador, operating POS, processing shipments, managing stock, and supporting visual merchandising. Flexible schedule required, including nights and weekends.