Luxury Retail Sales Support Flexible Schedule

Coach; Commerce (CA); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house hiring a Sales Support Associate. You will greet clients, maintain an orderly sales floor, and operate POS to ensure smooth transactions from receipt to sale. This role emphasizes brand service, stock flow, and confidentiality of policies in a fast-paced luxury environment.

You will support stock management, assist customers, and collaborate with teammates to achieve store goals while upholding loss-prevention standards.

Qualifications

• 1+ of previous retail experience (cashier/stock, sales, etc.).
• Knowledge of fashion trends and market competition.
• Familiar with cash registers, basic computer skills, iPad/laptop use, Mobile POS and Internet.
• Able to read price and product release sheets; strong attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency (for EU).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Communication skills

Customer service

Attention to detail

Multitasking

English proficiency

Fashion trend awareness

Tools

POS systems

Mobile POS

iPad usage

Walkie talkie

Price sheets understanding

Job description

Coach is a global fashion house hiring a Sales Support Associate. You will greet clients, maintain an orderly sales floor, and operate POS to ensure smooth transactions from receipt to sale. This role emphasizes brand service, stock flow, and confidentiality of policies in a fast-paced luxury environment.

You will support stock management, assist customers, and collaborate with teammates to achieve store goals while upholding loss-prevention standards.