Luxury Retail Sales Support Specialist

Tapestry, Inc.; Southlake (TX); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its commitment to style and service. We are seeking a Sales Support Associate to welcome clients, assist with purchases, and keep the sales floor and stockroom organized to ensure a smooth customer experience.

The role requires strong English communication, excellent customer service, and the ability to work a flexible schedule including nights and weekends. Base pay and benefits accompany opportunities at Tapestry, Inc.

Qualifications

• 1+ of previous retail experience (cashier/stock), preferably in luxury retail service.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Ability to read price and product release sheets; use walkie talkie.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Communication skills

Attention to detail

Multitasking

Tools

Cash register systems

Mobile POS

iPad / laptop use

Walkie talkie

Job description

Coach is a global fashion house known for its commitment to style and service. We are seeking a Sales Support Associate to welcome clients, assist with purchases, and keep the sales floor and stockroom organized to ensure a smooth customer experience.

The role requires strong English communication, excellent customer service, and the ability to work a flexible schedule including nights and weekends. Base pay and benefits accompany opportunities at Tapestry, Inc.