Luxury Retail Sales Support Specialist

Tapestry, Inc.; Freeport (IL); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a flagship brand under Tapestry, Inc., seeks a Sales Support Associate to welcome clients, provide personalized service, and maintain a pristine sales floor. You will process sales at the POS, assist with stock and visual merchandising, and help ensure a seamless store experience for every guest.

The role emphasizes hospitality, accuracy, and teamwork in a fast-paced luxury environment. Flexibility to work nights, weekends, and peak periods is required.

Qualifications

• 1+ retail experience; luxury environment preferred.
• Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, internet).
• Ability to read price and product release sheets; multitask in a fast-paced setting.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization; handle cash/media per policy.

Skills

Retail experience

Cash handling

POS systems

Communication

Tech proficiency

Tools

Cash register systems

iPad/Mobile POS

Walkie talkie

Price sheets

Job description

Coach, a flagship brand under Tapestry, Inc., seeks a Sales Support Associate to welcome clients, provide personalized service, and maintain a pristine sales floor. You will process sales at the POS, assist with stock and visual merchandising, and help ensure a seamless store experience for every guest.

The role emphasizes hospitality, accuracy, and teamwork in a fast-paced luxury environment. Flexibility to work nights, weekends, and peak periods is required.