Luxury Retail Sales Support Specialist

Tapestry, Inc.; San Francisco (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in San Francisco is seeking a Sales Support Associate to help drive store success through welcoming service, accurate POS handling, and well-organized floors. You will assist customers, manage stock, support merchandising, and uphold Loss Prevention standards while collaborating with the team to deliver a premium luxury experience.

The role requires 1+ year in retail, strong English and communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ of previous retail experience (cashier/stock/sales) preferably in luxury retail.
• Knowledge of cash register systems and basic computer skills.
• Strong English language proficiency.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Excellent communication

English proficiency

Attention to detail

Multitasking

Tools

Cash register systems

Mobile POS

iPad

Walkie talkie

Job description

Coach in San Francisco is seeking a Sales Support Associate to help drive store success through welcoming service, accurate POS handling, and well-organized floors. You will assist customers, manage stock, support merchandising, and uphold Loss Prevention standards while collaborating with the team to deliver a premium luxury experience.

The role requires 1+ year in retail, strong English and communication skills, and the ability to multitask in a fast-paced environment.