Luxury Retail Sales Support Specialist

Tapestry, Inc.; Berkeley (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in Berkeley to welcome clients with warmth, assist per needs, and maintain an efficient sales floor. You will be a brand ambassador, support social media, and process transactions accurately at the POS while upholding security and loss-prevention standards.

The role requires 1+ year of retail experience, strong customer service skills, and solid knowledge of cash registers and POS systems.

Qualifications

• 1+ year retail experience, preferably in a luxury retail service environment.
• Knowledge of cash register systems and POS.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market.
• Support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers.
• Report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities.
• Respond to customer requests confidently.
• Partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Stock management

POS systems

English proficiency

Tools

Cash register systems

Mobile POS

iPad

Laptop

Job description

Coach is a global fashion house seeking a Sales Support Associate in Berkeley to welcome clients with warmth, assist per needs, and maintain an efficient sales floor. You will be a brand ambassador, support social media, and process transactions accurately at the POS while upholding security and loss-prevention standards.

The role requires 1+ year of retail experience, strong customer service skills, and solid knowledge of cash registers and POS systems.