Luxury Retail Sales Support Specialist

kate spade new york; Rosemont (IL); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Rosemont, IL to help drive store success through exceptional customer service and efficient operations. You will greet clients, manage the cash wrap, and keep the sales floor well-presented while assisting with shipments and stock organization.

Ideal candidates have 1+ year in luxury retail or related roles, strong English, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ of previous retail experience (cashier/stock, etc.), preferably in a luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop), Mobile POS and Internet.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Communication skills

Attention to detail

Tools

POS system

Mobile POS

Job description

Coach is seeking a Sales Support Associate in Rosemont, IL to help drive store success through exceptional customer service and efficient operations. You will greet clients, manage the cash wrap, and keep the sales floor well-presented while assisting with shipments and stock organization.

Ideal candidates have 1+ year in luxury retail or related roles, strong English, and the ability to multitask in a fast-paced environment.