Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Oxon Hill (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Coach, a leading luxury fashion brand, seeks a customer-focused associate to welcome clients and deliver personalized service in-store. You will operate POS, handle transactions with accuracy, and support merchandising and stockroom organization to ensure a premium in-store experience.

Ideal candidates have 1+ year in luxury retail, strong English communication, and a passion for fashion trends. Flexibility for nights, weekends, and busy periods is preferred.

Qualifications

• 1+ year of retail experience, luxury or premium brand experience preferred.
• Strong knowledge of fashion trends and marketplace competition.
• Proficiency with POS systems and mobile devices.
• Excellent communication and customer service skills.

Responsibilities

• Greet customers warmly and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and capture customer data where allowed.
• Receive and organize shipments; maintain stockroom cleanliness.
• Maintain floor stock levels and update displays as needed.
• Assist with sales floor activities and respond to customer inquiries.

Skills

Customer service

Attention to detail

Multitasking

Communication

Tools

POS systems

iPad/Mobile POS

Laptop/Internet

Job description

Coach, a leading luxury fashion brand, seeks a customer-focused associate to welcome clients and deliver personalized service in-store. You will operate POS, handle transactions with accuracy, and support merchandising and stockroom organization to ensure a premium in-store experience.

Ideal candidates have 1+ year in luxury retail, strong English communication, and a passion for fashion trends. Flexibility for nights, weekends, and busy periods is preferred.