Luxury Sales Support Specialist

Tapestry; Troy, Northern (MI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house under the Tapestry portfolio, known for luxury retail excellence and iconic brands. This Sales Support Associate role supports the store’s efficiency and customer experience, handling POS, stock flow, and merchandising with professionalism.

Join a team that values service, integrity, and inclusivity; benefit from comprehensive medical/dental/vision coverage, 401(k), and employee growth opportunities within the Tapestry family.

Qualifications

• 1+ year of retail experience, preferably in luxury retail service.
• Knowledge of cash register systems and basic computer skills.
• Strong English language proficiency and excellent customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

POS systems

Cash register systems

iPad usage

Laptop usage

Mobile POS

English language proficiency

Basic computer skills

Tools

Cash register systems

iPad usage

Laptop usage

Mobile POS

Job description

Coach is a global fashion house under the Tapestry portfolio, known for luxury retail excellence and iconic brands. This Sales Support Associate role supports the store’s efficiency and customer experience, handling POS, stock flow, and merchandising with professionalism.

Join a team that values service, integrity, and inclusivity; benefit from comprehensive medical/dental/vision coverage, 401(k), and employee growth opportunities within the Tapestry family.