Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Commerce (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Coach is seeking a Sales Support Associate in-store to greet clients warmly, assist with product selections, and maintain a polished, organized sales floor. You will operate POS systems, handle transactions, and support stock and merchandising tasks to ensure a smooth customer journey.

Ideal candidates have 1+ year in luxury retail, strong English, and a proactive, service-oriented mindset. Flexible schedule includes nights and weekends in a fast-paced environment.

Qualifications

• 1+ year retail experience, preferably in luxury environment.
• Knowledge of fashion trends and market competition.
• Familiar with cash register systems; basic computer skills (iPad/laptop, Mobile POS)
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash in accordance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish sales floor, and update merchandising as needed.
• Support sales floor activities and collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Cash handling

Tech literacy (iPad/POS)

Multitasking

Customer service

English proficiency

Tools

Walkie talkie

POS system

Cash register

Job description

Coach is seeking a Sales Support Associate in-store to greet clients warmly, assist with product selections, and maintain a polished, organized sales floor. You will operate POS systems, handle transactions, and support stock and merchandising tasks to ensure a smooth customer journey.

Ideal candidates have 1+ year in luxury retail, strong English, and a proactive, service-oriented mindset. Flexible schedule includes nights and weekends in a fast-paced environment.