Luxury Retail Sales Support — Flexible Schedule

FashionUnited; Somerville (MA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to deliver exceptional customer service, operate POS with accuracy, and help maintain a pristine store environment in a luxury retail setting.

You will welcome clients, support product flow from receipt to sale, and assist with inventory, merchandising, and daily store operations. Strong English skills and prior luxury retail exposure are preferred.

Qualifications

• 1+ year of retail experience, preferably in luxury environment.
• Knowledge of fashion trends and competition in the marketplace.
• Proficiency with cash registers, basic computer skills (iPad/laptop, Mobile POS, Internet) and communication devices.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and manage cash wrap; maintain stockroom and cash handling policies.
• Suggest add-on products, promote gift cards, and collect customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

English proficiency

Attention to detail

Multitasking

Communication skills

Fashion knowledge

Tools

Cash register systems

iPad / laptop

Mobile POS

Walkie-talkie

Price release sheets

Job description

Coach is seeking a Sales Support Associate to deliver exceptional customer service, operate POS with accuracy, and help maintain a pristine store environment in a luxury retail setting.

You will welcome clients, support product flow from receipt to sale, and assist with inventory, merchandising, and daily store operations. Strong English skills and prior luxury retail exposure are preferred.