Luxury Retail Sales Support — Flexible Schedule

kate spade new york; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Chicago to warmly welcome clients, anticipate needs, and provide personalized assistance at the cash wrap and on the floor. You will operate POS accurately, maintain organized cash wrap, process shipments, replenish stock, and support merchandising updates while upholding house standards.

Strong customer service and English communication are essential to represent the Coach brand in a luxury retail setting, with flexibility to work nights and

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

English proficiency

Job description

Coach is seeking a Sales Support Associate in Chicago to warmly welcome clients, anticipate needs, and provide personalized assistance at the cash wrap and on the floor. You will operate POS accurately, maintain organized cash wrap, process shipments, replenish stock, and support merchandising updates while upholding house standards.

Strong customer service and English communication are essential to represent the Coach brand in a luxury retail setting, with flexibility to work nights and