Luxury Retail Sales Support – Flexible Hours & Growth

kate spade new york; Merrimack (NH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Employee discounts

401(k)

Job summary

Coach is a global fashion house known for its craftsmanship and iconic style. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap and maintaining a polished sales floor to support the store’s success.

Join our team to help welcome clients, process transactions accurately, and contribute to an engaging shopping experience, with opportunities to grow within a luxury brand environment.

Qualifications

• 1+ years of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Familiar with cash registers, POS, and mobile POS systems.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment.
• Strong English language proficiency (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Communication skills

English proficiency

Tools

POS system

Mobile POS

iPad

Laptop

Job description

Coach is a global fashion house known for its craftsmanship and iconic style. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap and maintaining a polished sales floor to support the store’s success.

Join our team to help welcome clients, process transactions accurately, and contribute to an engaging shopping experience, with opportunities to grow within a luxury brand environment.