Luxury Sales Support | Flexible Schedule + Benefits

Tapestry, Inc.; Elizabeth (NJ); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for craftsmanship and modern luxury. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a pristine sales floor, and ensuring smooth product flow from receipt to point of sale.

The position emphasizes accurate transactions, stock organization, and collaboration with the team to meet store goals and sustain brand standards. Experience in luxury retail is preferred.

Qualifications

• 1+ of previous retail experience (cashier/stock/sales) preferred in luxury retail service.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Communication skills

English proficiency

Tools

POS systems

iPad

Mobile POS

Laptop

Internet basics

Job description

Coach is a global fashion house renowned for craftsmanship and modern luxury. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a pristine sales floor, and ensuring smooth product flow from receipt to point of sale.

The position emphasizes accurate transactions, stock organization, and collaboration with the team to meet store goals and sustain brand standards. Experience in luxury retail is preferred.