Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Mebane (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Coach is a global fashion house known for its iconic luxury accessories and ready-to-wear. The Sales Support Associate role is essential to store success, delivering warm, personalized service at the cash wrap and ensuring the sales floor is well-stocked and visually compelling.

As a brand ambassador, you will operate POS systems, assist customers, manage stock shipments, and support merchandising updates while maintaining store standards and loss-prevention practices.

Qualifications

• Retail experience, cashier/stock; luxury environment preferred.
• Knowledge of fashion trends and competition in the marketplace.
• Ability to lift at least 25 lbs. and stand for long periods.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash according to policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

POS systems

Stock replenishment

Merchandising

Communication

Multitasking

English proficiency

Tools

iPad

Walkie talkie

Cash register

Job description

Coach is a global fashion house known for its iconic luxury accessories and ready-to-wear. The Sales Support Associate role is essential to store success, delivering warm, personalized service at the cash wrap and ensuring the sales floor is well-stocked and visually compelling.

As a brand ambassador, you will operate POS systems, assist customers, manage stock shipments, and support merchandising updates while maintaining store standards and loss-prevention practices.